MORROWELM™ / CUSTOMER CARE
Contact Us
Here to help with your jewelry, gift and order questions.
How can we help?
Reach our Customer Care team at service@morrowelm.com. Include your order number when your inquiry concerns an existing purchase.
Product Questions
Ask about listed dimensions, materials, finishes and care information.
Order & Delivery
Get assistance with order details, tracking and address concerns.
Returns & Refunds
Request a review of an eligible return or an incorrect or damaged item.
Email Support
Email service@morrowelm.com for help. Our store lists customer service availability as 24/7; actual reply time depends on message volume and the request.
For Existing Orders
Send your order number, checkout email address and a short description of the issue. Do not send payment passwords, full card numbers or card security codes.
Questions About an Item
Include a product name or link, and describe the specific information you need about size, finish, materials, packaging or care.
Damaged or Incorrect Deliveries
Contact us promptly with your order number and relevant photographs where reasonably available. We will review the circumstances and explain the available resolution.
Returning an Item
Contact Customer Care before sending merchandise. We will provide the applicable return instructions; do not automatically send parcels to the registered business address.
Privacy Questions
Email us with the subject line “Privacy Request” to exercise an applicable privacy right or ask a question about your information.
Our business telephone number is listed below as plain text. Email is available for sending documents and order details.
OFFICIAL COMPANY INFORMATION
morrowelm™
Business Category: Jewelry & Gifts
Legal Company: Shenzhen Musiho Technology Co., Ltd.
Owner: Deng Ruigui
Official Website: morrowelm.com
Email: service@morrowelm.com
Phone: +8613692260732
Registered Business Address: Room 1006, Ailian Stock Building, No. 2002 Longgang Avenue, Xinlian Community, Longcheng Subdistrict, Longgang District, Shenzhen, China.